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First, you can’t change your chosen account currency after you’ve finished registering. So, we recommend picking the currency you plan to use for deposits and withdrawals. That way, you can avoid extra conversions and losing a bit of your money.

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As soon as the check is complete, you’ll receive a notification via email and text message. Sometimes, Joy Casino might ask a player to confirm their residence address. In that case, you should send any document that displays your personal data and your living address.

The player from Japan had submitted a withdrawal request less than two weeks before contacting us. The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. The player from Japan is experiencing difficulties withdrawing his funds. The casino stated that the player’s account had been blocked due to being registered using details different from those of the player. The player was asked to provide the documents that they had submitted to the casino to us, but there was no further response from them.

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